Golden Hosts Limited – Privacy Policy

Last updated: 02/08/2026

Company: Golden Hosts Limited company number 14232243.

Registered address: 82a James Carter Road, Mildenhall, Suffolk, England, IP28 7DE

Contact: hello@golden-hosts.com· 0333 880 2160

This page is written in plain English for website visitors and customers. It should be reviewed by a qualified legal adviser before you rely on it as formal legal advice.

Golden Hosts Limited – Privacy Policy

1. Who We Are

Golden Hosts Limited is a company providing hosting, wordpess hosting, reseller hosting, streaming, server, website and related digital services.

In this Privacy Policy, the terms “Golden Hosts Limited,” “Golden Hosts,” “we,” “us” and “our” refer to Golden Hosts Limited.

For general enquiries, you can contact us using the contact details provided on our website. For account-specific support, we recommend using the customer area support ticket system so that we can securely verify your account before discussing account information.

2. What This Privacy Policy Covers

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, contact us, create an account or purchase or use services provided by Golden Hosts Limited.

This may include web hosting, WordPress hosting, reseller hosting, radio streaming, domain services, website development, applications, technical support and other related services.

Some services may involve third-party platforms, payment providers, domain registrars, software providers, application stores or other external services. These third parties may have their own privacy policies and notices, which we recommend reviewing where applicable.

3. Information We Collect

Depending on how you interact with Golden Hosts Limited, we may collect and process information such as account details, contact information, billing information, order history, support communications, technical service information, website form submissions, live chat messages, server logs, IP addresses and device or browser information.

This may include:

• Your name and, where applicable, business name

• Postal or billing address

• Email address and telephone number

• Customer area login and account information

• Invoices, payment status and service renewal information

• Domain names and DNS information

• Stream URLs and server information

• Hosting and control panel information

• Support tickets, chat messages and project instructions

• Technical logs required for security, troubleshooting and service operation

• Information submitted through forms or other communication channels

We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.

4. How We Use Personal Information

We may use personal information to provide and manage our services, administer customer accounts, process orders and payments, respond to enquiries, provide technical support, maintain security, prevent abuse and comply with legal and regulatory obligations.

This may include:

• Creating and managing customer accounts

• Providing hosting, streaming, Wordpress hosting, Reseller hosting, website and application services

• Processing orders, payments and renewals

• Sending service notifications and renewal reminders

• Responding to support requests and enquiries

• Investigating technical issues and service errors

• Detecting and preventing fraud, spam, abuse and security threats

• Maintaining accounting, tax and business records

• Improving our website, services and customer support experience

• Complying with legal, regulatory and law enforcement requirements where applicable

5. Lawful Bases We Rely On

Under UK data protection law, we process personal information using one or more lawful bases, depending on the circumstances.

These may include:

• Contract: Where processing is necessary to provide services or fulfil our contractual obligations to you.

• Legitimate Interests: Where processing is necessary for legitimate business purposes, such as security, fraud prevention, service improvement or customer support, provided that these interests do not override your rights.

• Legal Obligation: Where we are required to process or retain information to comply with applicable laws, regulations or legal requirements.

• Consent: Where we are required to obtain your consent, such as for certain non-essential cookies or optional marketing communications.

Where we rely on consent, you may withdraw that consent at any time, although this will not affect processing that took place before consent was withdrawn.

6. Hosting Customer Data and Our Processor Role

For many of our hosting, streaming and server services, customers determine what content, files, listener information, website data or end-user information they upload, store or process using our services.

In these circumstances, the customer may act as the data controller, while Golden Hosts Limited may act as a data processor in relation to the hosted customer data.

Customers are responsible for ensuring that their own websites, applications, radio services and other user-facing platforms comply with applicable data protection laws.

This may include providing appropriate privacy notices and cookie notices, obtaining necessary consents, establishing appropriate lawful bases for processing and implementing suitable security measures.

7. Sharing Personal Information

We do not sell personal information to third parties.

We may share personal information where reasonably necessary to provide our services, operate our business, comply with legal obligations, protect our systems or enforce our rights.

Depending on the circumstances, this may include sharing information with:

• Payment and billing providers

• Domain registrars and DNS providers

• Hosting and infrastructure providers

• Software and technology providers

• Email and communication service providers

• Customer support and live chat providers

• Security, monitoring and backup providers

• Accountants and professional advisers

• Courts, regulators, law enforcement agencies or other public authorities where legally required

We only share information that is reasonably necessary for the relevant purpose, where appropriate and permitted by applicable law.

8. International Data Transfers

Some of the technology providers and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we aim to ensure that appropriate safeguards are in place where required by applicable data protection law.

These safeguards may include adequacy regulations, standard contractual clauses, contractual protections or other legally recognised transfer mechanisms.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and accounting records, complying with legal obligations, resolving disputes and protecting our systems and services.

Certain account, invoice, payment and tax records may need to be retained for several years to meet legal, regulatory or accounting requirements.

Support tickets, technical logs and other operational information may be retained for shorter periods, unless they are required for security, fraud prevention, dispute resolution, legal compliance or other legitimate purposes.

When information is no longer required, we may securely delete or anonymise it in accordance with our retention practices.

10. Your Data Protection Rights

Under UK data protection law, you may have certain rights in relation to your personal information, depending on the circumstances.

These rights may include:

• The right to request access to personal information we hold about you

• The right to request correction of inaccurate or incomplete information

• The right to request deletion of personal information in certain circumstances

• The right to request restriction of processing in certain circumstances

• The right to object to certain types of processing

• The right to request data portability where applicable

• The right to withdraw consent where processing is based on consent

These rights are not absolute and may be subject to legal exemptions or other applicable conditions.

To exercise your rights or ask questions about how we process your personal information, please contact us using the contact details provided on our website.

We may need to verify your identity before processing certain requests to protect your personal information and account security.

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or that your data protection rights have not been respected.

11. Security

Golden Hosts Limited uses reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include account access controls, SSL/TLS encryption where appropriate, customer verification procedures, server-side security controls, monitoring and other security measures.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for protecting their own accounts by using strong and unique passwords, keeping login information confidential, securing their devices and implementing appropriate access controls.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business operations, technology providers or applicable legal and regulatory requirements.

When changes are made, the updated version will be published on our website. Where appropriate, we may also notify customers of significant changes through the customer area or other suitable communication channels.

We recommend reviewing this Privacy Policy periodically to remain informed about how Golden Hosts Limited handles personal information.