1. These Terms

These Terms of Service explain the general rules governing the ordering and use of services provided by Golden Hosts Limited, including web hosting, WordPress hosting, reseller hosting, radio streaming,Domain,technical support and related services.

Additional product-specific terms, order forms, invoices, service descriptions, acceptable use policies and terms displayed within the customer area may also apply to your services.

2. Accounts and Orders

You must provide accurate, complete and up-to-date account, contact, billing and service information when placing an order or creating an account with Golden Hosts Limited.

You are responsible for keeping your account login details secure and for all activity carried out through your account, unless such activity results directly from a breach by Golden Hosts Limited.

Golden Hosts Limited reserves the right to refuse, cancel or suspend an order where information provided is inaccurate or incomplete, payment cannot be successfully processed, the requested service cannot reasonably be provided, or where security, fraud, abuse or other legitimate concerns arise.

3. Billing, Renewals and Payment

Services are billed according to the plan selected, the applicable invoice and the billing cycle shown in your customer account.

You are responsible for ensuring that all invoices are paid by their due date and that your payment information remains valid and up to date.

Late, failed or disputed payments may result in payment reminders, service suspension, late payment charges, recovery action or termination of services where permitted by applicable law and these Terms.

Unless otherwise stated, services may automatically renew according to the billing cycle selected at the time of purchase.

4. Customer Responsibilities

You are responsible for all content, files, websites, radio streams, applications, email accounts, users and other activity associated with your services.

You agree to use Golden Hosts Limited services lawfully and responsibly and must comply with all applicable laws and regulations.

You are responsible for keeping your software, applications, websites and account credentials secure and up to date. You should use strong, unique passwords and take reasonable steps to protect your account and services.

You are also responsible for maintaining appropriate independent backups of your data unless a specific backup service is expressly included with your hosting plan.

You must comply with Golden Hosts Limited's Acceptable Use Policy, Fair Use Policy and any applicable third-party licensing requirements.

5. Radio, Music and Media Licensing

If you use Golden Hosts Limited services to stream or distribute music, live shows, podcasts, advertisements or any other media, you are solely responsible for obtaining and maintaining all licences, permissions and rights required for your intended use.

This includes, where applicable, music copyright, performance, broadcast, public communication and other applicable licences or permissions required in your territory or for your intended audience.

Golden Hosts Limited provides technical hosting, streaming and related services only and does not provide or grant music, copyright, performance, broadcast or public communication licences.

You are responsible for ensuring that your use of our services does not infringe the rights of any third party.

6. Support

Technical support is provided through the support channels made available on the Golden Hosts Limited website and customer area.

For account-specific requests, we may require you to complete an appropriate account verification process before we can discuss account information or make changes to your services.

Unless expressly included in your service plan or agreed separately, support does not include third-party software development, custom coding, website development, unmanaged server administration, troubleshooting of third-party applications or extensive software modifications.

7. Backups and Data

Backup availability depends on the service, hosting plan and technical configuration applicable to your account.

Unless your service plan expressly includes managed backups, you are responsible for maintaining your own independent and up-to-date backups.

Golden Hosts Limited will not be responsible for data loss resulting from customer actions, compromised account credentials, malware, third-party software, incorrect configuration, unpaid services, service suspension, prohibited activities or circumstances outside our reasonable control.

Where backups are provided as part of a service, they should not be considered a guarantee that all data can always be restored.

8. Suspension and Termination

Golden Hosts Limited may suspend, restrict or terminate services where reasonably necessary due to non-payment, security risks, abuse, excessive or unreasonable resource usage, legal or regulatory requirements, violation of these Terms or applicable policies, or activity that may cause harm to Golden Hosts Limited, its customers, its network or third parties.

Where reasonably practicable, Golden Hosts Limited will attempt to contact the customer before taking action or as soon as reasonably possible afterwards.

In serious cases involving security, fraud, illegal activity, abuse or an immediate risk to our systems or network, services may be suspended or terminated without prior notice where permitted by law.

9. Liability

Golden Hosts Limited aims to provide reliable and secure services; however, all technology services may experience downtime, faults, maintenance periods, network interruptions and disruption caused by third-party providers.

To the fullest extent permitted by applicable law, Golden Hosts Limited shall not be liable for indirect, incidental, special or consequential losses, including loss of profits, revenue, business, reputation, data or opportunities.

To the fullest extent permitted by law, Golden Hosts Limited's total liability in connection with an affected service shall be limited to the amount paid by the customer for that affected service during the relevant billing period.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded or limited.

10. Governing Law

These Terms of Service and any agreement between you and Golden Hosts Limited shall be governed by and interpreted in accordance with the laws of England and Wales.

The courts of England and Wales shall have jurisdiction over disputes arising in connection with these Terms, except where mandatory consumer protection laws provide you with additional rights or require a different jurisdiction to apply.

By ordering or using services provided by Golden Hosts Limited, you acknowledge that you have read, understood and agreed to these Terms of Service.