Golden Hosts Limited – Cancellation and Refund Policy
1. General Approach
This Cancellation and Refund Policy explains how cancellation requests and refund applications are handled for services provided by Golden Hosts Limited.
This policy should be read alongside our Terms of Service, service descriptions, invoices, individual service agreements and any applicable consumer rights or protections provided under UK law.
2. Cancelling Services
Customers may request the cancellation of their services through the Golden Hosts Limited customer area or by contacting our support team through the available support channels.
Cancellation requests should be submitted before the next scheduled renewal or billing date to avoid further charges.
Cancelling or stopping a payment instruction, direct debit or recurring payment does not automatically cancel your service or remove any outstanding invoices that have already been issued.
Customers remain responsible for any charges incurred before the effective cancellation date.
3. Refunds
Refund eligibility depends on the service type, setup work completed, usage, billing cycle and whether the service is custom, digital, domain-related or already provisioned. Domain registrations, renewals, licences, third-party fees, custom development and completed setup work are normally non-refundable unless required by law or expressly agreed.4. Trials, Promotions and Goodwill Credits
Free trials, promotional offers, discounted services, complimentary services, charity services and goodwill credits may be subject to separate terms and conditions.
Unless expressly stated otherwise, promotional credits and goodwill credits have no cash value, are non-transferable and cannot be exchanged for cash or used outside the terms under which they were provided.
Free trials may automatically convert into a paid service where this is clearly stated at the time of signup.
5. Data Before Cancellation
Customers are responsible for downloading, transferring, migrating or backing up their data before cancelling or terminating a service.
Following cancellation or termination, Golden Hosts Limited may remove account data, website files, databases, email accounts, radio streams and other associated data in accordance with the applicable service lifecycle and backup retention procedures.
Once a service has been terminated and data has been removed, Golden Hosts Limited may not be able to recover or restore the data.
Customers are therefore strongly advised to maintain independent backups of all important data before requesting cancellation.
